If you have concerns regarding any product purchased from us please email [email protected] with clear images and a clear description of your concern.
Our team will assess your photos and description to identify any instant solutions or whether the item needs to be returned for further investigation. For any mechanical item Half Price Imports charges a flat rate of $100 for the Return to Base Warranty Assessment, upon diagnoses if the issue is deemed to a warranty issue HPI will refund the diagnoses fee in full to your nominated account, if the issue is not a manufacturing error this fee will not be refunded. For most issues these can easily be resolved upon email with a clear description of the issue and relevant photos, and phone calls if need be prior to having the item returned for further evaluation.
If your product requires inspection please allow up to 5 working days for our team to arrange the relevant people/resources to conduct their inspections. In some cases this may require a response from a manufacturer or external resource.