If you have concerns regarding any product purchased from us please email [email protected] with clear images and a clear description of your concern.
Half Price Imports are not responsible for retrieving goods, if you are unable to return the item, we can arrange cartage for you, this would be at your own cost, for any outcome that relates to user error and/or not a manufacturing fault, Half Price Imports reserves the right to charge for any time/labour costs incurred, goods will not be released back to the customer until any outstanding payments have been cleared.
Damage in transit
IMPORTANT! - Please inspect your goods thoroughly on arrival, we choose to only use Carriers who carry full insurance but this CANNOT BE CLAIMED ON if you have signed or accepted your goods, please check the goods (not just the boxes) thoroughly before signing that you have received these in acceptable condition, please DO NOT SIGN or take possession of any items unless you are happy with them, if damage has occurred and you have signed for your goods we are unable to provide a refund or replacement. If you feel the driver is rushing you simply DO NOT SIGN until you are satisfied, we strongly advise you do not give the Carrier Authority to Leave this.
Half Price Imports must be contacted immediately by email [email protected] to lodge your claim, this is a super straight forward process but must be done with 24 hours of refusing your damaged goods. Half Price Imports will not release any replacement goods until the Carrier has possession of the damaged goods.
Our team will assess your photos and description to identify any instant solutions or whether the item needs to be returned for further investigation. For any mechanical item Half Price Imports charges a flat rate of $100 for the Return to Base Warranty Assessment, upon diagnoses if the issue is deemed to a warranty issue HPI will refund the diagnoses fee in full to your nominated account, if the issue is not a manufacturing error this fee will not be refunded. For most issues these can easily be resolved upon email with a clear description of the issue and relevant photos, and phone calls if need be prior to having the item returned for further evaluation.
If your product requires inspection please allow up to 5 working days for our team to arrange the relevant people/resources to conduct their inspections. In some cases this may require a response from a manufacturer or external resource.