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If you have concerns regarding any product purchased from Half Price Imports please email with clear images and description of your concern straight away, most queries are easily resolved with a clear description and images of the issue prior to having the item returned for further evaluation.

Half Price Imports offers a 365 day Return to Base Warranty on all of our products. Half Price Imports will, at its discretion, repair, replace, credit or refund the original purchaser in satisfaction of this Warranty. This Warranty covers all manufacturing faults and defects. It does not cover wear, tear or damage caused by user, accident or failure to follow care or assembly instructions. Any modifications made to the product will void the Warranty. This is valid for 365 days from the date of the order and is only available to the original purchaser of the product only. 

Under no circumstances will Half Price Imports be liable for any costs (including indirect and consequential loss) over and above the original purchase price. For example, any charges you incur as a result of hiring a third party to complete assembly or disassembly for you, is at your own expense.

Half Price Imports Returns Policy has been designed in conjunction with the New Zealand Consumers Guarantees act to provide our customers with a clear process to communicate any issues or concerns with products purchased from Half Price Imports. Our Returns Policy ensures the protection of our customers and Half Price Imports in accordance with New Zealand consumer law.

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